FAQ

BAM! (see below)

Of course! We want to see the world wearing our stuff! As this is one of our main mantras, we ship internationally. It just might take a while, so order NOW! Our standard international shipping includes tracking for most major countries. If your country is not listed, please contact us and we can make a custom arrangement for you.

That might be possible! We try to ship out most of our orders within 1 week after they've been placed (unless otherwise specified). Some products will take longer than others, but each product will have an estimated shipping period in its description page. Some local customers have received their products as soon as the next day. The hustle is strong! You can thank us later. 

We know that some people are hesitant to shop online, so we made sure to use one of the most secure payment methods around: Paypal. With this method, we are able to accept all credit cards, and you don't even need to make a Paypal account to do it!

This depends solely on the customs and taxes of your country, but we charge a provincial sales tax for every order within Canada.

We hate shipping charges as well, probably more than you do. But alas, this is an unavoidable drawback of online shopping. We suggest talking to your friends and combining your orders into one as an easy way to balance out shipping costs.

If you somehow receive a defective product, please send an email to support@pinkcity.ca and we will try our best to accommodate you. Our policy is to send out a replacement product if the fault is ours. In order to avoid purchasing a product that does not fit you, please refer to our size chart above and compare it to similar products you own.

As long as the items are in sellable condition (they’re completely unworn/unwashed/unblemished in any way), we can definitely accept exchanges/returns! Send us an email at support@pinkcity.ca and we’ll get this sorted out with you. After we receive the item(s) you want to exchange, we’ll send you the new item(s) free of charge, and we’ll even refund the original amount you paid for shipping! If you just want to return something, we’ll fully refund your initial payment. We want all of you to know that your satisfaction is our top priority, and that you don’t need to worry about buying the wrong size because we got you covered!

Just a note – it’s possible that we won’t have your requested size in stock right away, so we’ll let you know when you can expect your replacement item.

First of all, take a deep breath. Everything will be okay. If a product is sold out, we will send a newsletter and reach out on social media when the item has been restocked. Keep an eye out and follow/like/subscribe/stalk us to stay updated! You can also send us an email to let us know what size you're looking for.

Most of our products are laundry-safe, so if you don't want to accidentally ruin your Pink City merchandise, please refer to the tag inside the garment for specific washing instructions - if there are any restrictions they will be listed there. Luckily, the quality of our products guarantees you to never have to worry about them fading. But because these are high quality designer items, please avoid throwing them into any machines (especially the dryer).

We are currently being carried by the clothing store Untitled&Co (438 Queen St. West), and the gaming store A&C Games (452 Spadina Ave.), both located in Toronto. We're always looking out for potential opportunities to work with more retailers and distributers. If you or someone you know is interested in such an adventure, shoot us an email at hello@pinkcity.ca with "RETAIL" in the subject! Besides all of that, we are strictly an online business!

Hehe, that is very flattering. We are open to all kinds of collaborations with artists of every genre. If you'd like to work with us in some capacity, send an email over to hello@pinkcity.ca with "COLLAB" in the subject.

For all customer-related comments, questions and queries, contact us at: support@pinkcity.ca. For collaborations, retail inquiries, employment opportunities, press, or if you just want to drop us a line and mention how much you love our company, reach us at: hello@pinkcity.ca. We always reply within 48 hours (business days), so if you haven't heard back from us within that time, slide into our DMs on one of our social channels! Sometimes emails can get lost.