Exchanges and Returns

As long as the items are in sellable condition (they’re completely unworn/unwashed/unblemished in any way), we can definitely accept exchanges/returns! Send us an email at support@pinkcity.ca and we’ll get this sorted out with you. After we receive the item(s) you want to exchange, we’ll send you the new item(s) free of charge, and we’ll even refund the original amount you paid for shipping! If you just want to return something, we’ll fully refund your initial payment. We want all of you to know that your satisfaction is our top priority, and that you don’t need to worry about buying the wrong size because we got you covered! Just a note – it’s possible that we won’t have your requested size in stock right away, so we’ll let you know when you can expect your replacement item.

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